Privacy Policy

1. Introduction

Fikia ("we," "us," or "our") operates the Fikia event registration platform, including the website at fikia.zen314.com and our WhatsApp-based registration service (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an organizer account, we collect your name, email address, phone number, and password.
• Event Information: Event details you create, including event name, description, date, time, location, and custom registration fields.
• Registration Information: When attendees register for events via WhatsApp, we collect their name, phone number, and any additional information requested by the event organizer.

2.2 Information Collected Automatically

• WhatsApp Data: When you interact with our WhatsApp bot, we receive your WhatsApp phone number, display name, and message content through the WhatsApp Business API (Meta Platform).
• Usage Data: We collect information about how you interact with our web platform, including pages visited, features used, and check-in activity.
• Device Information: Browser type, operating system, and device identifiers when accessing our web platform.

2.3 Information from Third Parties

• Meta/WhatsApp: We receive message data and user profile information through the WhatsApp Cloud API as authorized by Meta Platforms, Inc.
• Payment Providers: If you make payments through our Service, payment processors (such as MTN Mobile Money or Airtel Money) may share transaction confirmation details with us. We do not store full payment credentials.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process event registrations via WhatsApp
• Generate and deliver digital tickets (QR codes)
• Facilitate event check-in
• Send event reminders and updates via WhatsApp
• Provide event organizers with registration and attendance analytics
• Process payments for paid events
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues or abuse

4. How We Share Your Information

We may share your information in the following circumstances:

• With Event Organizers: When you register for an event, the event organizer receives your registration details (name, phone number, and any additional fields you provided).
• Service Providers: We share data with third-party services that help us operate the platform, including Meta (WhatsApp Cloud API), hosting providers, and payment processors.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Event registration data is retained for the duration set by the event organizer, after which it may be deleted or anonymized. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit (TLS/SSL), secure password hashing, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate personal data.
• Deletion: Request deletion of your personal data.
• Portability: Request a machine-readable copy of your data.
• Objection: Object to processing of your personal data.
• Withdraw Consent: Withdraw consent for data processing at any time.

To exercise any of these rights, contact us at the email address listed below.

8. WhatsApp & Meta Platform Data

Our Service uses the WhatsApp Cloud API provided by Meta Platforms, Inc. In connection with this:

• We only access WhatsApp data necessary to provide the event registration service.
• We do not use WhatsApp data for advertising purposes.
• We do not share WhatsApp user data with third parties except as described in this policy.
• WhatsApp message content is processed solely for the purpose of event registration and is not used for any other purpose.
• We comply with Meta's Platform Terms and Developer Policies.

9. Cookies and Tracking

Our web platform uses essential cookies for authentication and session management. We do not use third-party tracking cookies or advertising pixels.

10. Children's Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

13. Data Deletion

You may request deletion of your account and all associated data at any time. Event organizers can delete event data and attendee registrations from their dashboard. To request complete data deletion, contact us using the information below. We will process deletion requests within 30 days.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at: